Privacy Policy
Effective Date: January 1, 2025
Last Updated: October 6, 2026
Rasnow Integrative Wellness ("Rasnow Integrative Wellness," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.drrasnowhill.com (the "Website"), contact us, schedule a consultation, or enroll in our membership program.
1. Your Health Information
Health information you share with us as a patient is protected health information under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose your protected health information, and your rights regarding it, are described in our Notice of Privacy Practices, which is provided to patients at intake and is available upon request. If this Privacy Policy and our Notice of Privacy Practices differ regarding your protected health information, the Notice of Privacy Practices controls.
Please do not send detailed medical information through the Website contact form or by regular email. Current patients should use the secure Patient Portal for health related communication.
2. Information We Collect
Information you provide to us. This includes your name, email address, phone number, and the subject and content of any message you send through our contact form; information you provide when you schedule a consultation or an Initial Administrative Visit; information you provide when you enroll in membership, such as contact details, intake paperwork, and billing details; and anything else you choose to share with us by email, phone, or other communication.
Information collected automatically. When you visit the Website, our website platform and analytics tools may automatically collect your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits through cookies and similar technologies.
Payment information. Membership invoices and other payments are processed by third party payment and invoicing providers. We do not store full payment card numbers on the Website.
3. How We Use Your Information
To respond to your questions and requests
To schedule consultations and appointments
To provide medical care, membership services, health coaching, and secure communication
To process membership invoices, renewals, and payments
To send administrative messages, such as appointment reminders, renewal notices, and policy updates
To share educational resources and updates you have requested, which you may unsubscribe from at any time
To operate, maintain, secure, and improve the Website
To comply with legal obligations and protect our rights
4. How We Share Your Information
We do not sell or rent your personal information. We share information only in the following circumstances:
Service providers. We work with trusted companies that help us operate our practice and the Website, such as website hosting, scheduling, secure patient portal and telehealth platforms, invoicing and payment processing, and our professional supplement dispensary. Where a provider handles protected health information on our behalf, we require the agreements and safeguards that HIPAA requires.
Insurance carriers. When we bill your insurance for eligible visits, we share the information needed to process your claim.
Legal requirements. We may disclose information when required by law, court order, or subpoena, or when necessary to protect the safety of you or others.
With your consent. We may share information for any other purpose you authorize.
5. Cookies and Analytics
The Website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use the Website. You can set your browser to refuse or delete cookies; however, some parts of the Website may not function properly without them. The Website does not currently respond to browser "Do Not Track" signals.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, email, or internet transmission is completely secure, and we cannot guarantee absolute security. Regular email and text messages may not be encrypted, so please use the secure Patient Portal for sensitive health information.
7. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described in this Privacy Policy, or longer when required by law, including medical record retention requirements.
8. Your Choices and Rights
Email preferences. You may unsubscribe from educational or promotional emails at any time by using the unsubscribe link in the email or by contacting us. Administrative and care related messages will continue while you are a patient or member.
Access and correction. You may ask to review or correct the personal information we hold about you. Patients have additional rights regarding their health records, as described in our Notice of Privacy Practices.
California residents. Depending on how California privacy laws apply to us, you may have the right to know what personal information we collect, to request deletion or correction of it, and to opt out of its sale or sharing. We do not sell your personal information or share it for cross context behavioral advertising. We will not discriminate against you for exercising any of these rights.
Residents of other states. Residents of other states where we provide care, including Nevada, Arizona, Washington, Colorado, and Idaho, may have similar rights under their state laws, including rights regarding consumer health data.
To make a request, email us at info@drrasnowhill.com. We may need to verify your identity before responding.
9. Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Care for minors, including through family memberships, is arranged through a parent or legal guardian. If you believe a child has provided us with personal information through the Website, please contact us so we can delete it.
10. Third Party Links
The Website may link to third party websites and services, such as our supplement dispensary, patient portal, scheduling tools, and educational resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date above. Your continued use of the Website after an update means you accept the revised Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Rasnow Integrative Wellness
Email: info@drrasnowhill.com